Terms of Service | Webcontra

1. Introduction

Welcome to Webcontra. By accessing our website or signing up for any of our services, you agree to be bound by these Terms of Service. Please read them carefully before proceeding.

Webcontra is a Website-as-a-Service (WaaS) platform that provides professionally designed, built, and managed websites on a subscription basis. These terms govern your use of the Webcontra website and all services delivered under a Webcontra subscription plan.

2. The Service

Webcontra provides clients with:

A custom-designed and developed website built to their brief
Hosting and domain management
Ongoing maintenance, security monitoring, and technical support
A CMS editor for updating text and images, included on Standard and Growth and available as an add-on on Starter
Agency support for structural change requests

The specific features included in your plan are detailed at the time of purchase. Webcontra reserves the right to update, modify, or discontinue features with reasonable notice.

3. Subscriptions & Billing

Webcontra services are provided on a subscription basis, billed monthly or annually depending on your selected plan. There is no quarterly plan. Subscriptions begin on the date your site goes live.

Monthly subscriptions renew each month unless cancelled before the renewal date.
Annual subscriptions are charged in full at the start of the year for ten months' price, covering twelve months of service, and renew each year unless cancelled before the renewal date.
Plan changes apply from the next renewal. The current period is not prorated.
You will be notified of any price changes at least 30 days before they take effect.
Failure to make payment may result in suspension of your service, including your hosted website.

A one-time onboarding fee is charged at the start of every engagement. The amount varies based on your selected plan and is confirmed in writing before work starts. There is no recurring setup fee. Beyond that, you pay only your subscription rate and any agreed add-ons.

4. Your Responsibilities

You agree to:

Provide accurate information during onboarding and throughout your engagement with Webcontra
Supply any content, assets, or materials needed for your site in a timely manner
Ensure all content you provide does not infringe on third-party intellectual property rights
Use the CMS editor only for permitted content updates — text and images — not for structural changes, which must be submitted as change requests
Not attempt to reverse-engineer, copy, or redistribute any part of the Webcontra platform or CMS widget

5. Intellectual Property

Your content: All copy, images, logos, and other materials you provide remain your property.

Your website: Upon full payment of all outstanding subscription fees, the custom website design and code built for you is yours. Webcontra retains no ownership claim over your website's content or design.

Webcontra platform: The Webcontra CMS widget, dashboard, tooling, and platform infrastructure remain the sole property of Webcontra. These are licensed to you for use during your active subscription and are not transferred to you at any point.

6. Change Requests

Structural changes — including new pages, new sections, layout changes, and new features — are outside the scope of the CMS editor and are handled as change requests. Each plan includes a set number of structural change requests per year, shown on the plan. Text and image edits you make in the CMS editor do not count toward that allowance. After the allowance is used, further structural work is quoted from the published tiers before any work begins. Asking Webcontra to make a text or image change you could make in the editor is a Tier 1 request. No structural work is carried out without your approval.

7. Cancellation

You may cancel your subscription at any time by contacting us at hello@webcontra.io. There is no Webcontra cancellation fee and no required notice period. Cancellation stops the next renewal and takes effect at the end of the current billing period. It does not refund the period you have already paid. Your website will remain live until the period ends. After your site goes live, subscription fees and the onboarding fee are not refunded. If you cancel before the site goes live, subscription payments and the onboarding fee are refunded in full, as described in our Refund Policy.

Upon cancellation:

Your website files and content will be made available for export upon request.
Your domain stays registered in your name. Webcontra does not hold it and does not charge to release it. If you move it to another registrar, you pay that registrar's transfer charge only. A transfer can take up to 7 days.
Webcontra retains no ongoing obligation to host or maintain the site after cancellation.

8. Service Availability

Webcontra aims to maintain high uptime for all hosted client websites. However, we do not guarantee uninterrupted or error-free service. Scheduled maintenance will be communicated in advance where possible.

Webcontra is not liable for downtime caused by third-party infrastructure providers (including hosting and DNS services) or circumstances beyond our reasonable control.

9. Limitation of Liability

To the maximum extent permitted by applicable law, Webcontra's total liability to you for any claim arising from or related to these terms or the services shall not exceed the total amount paid by you in the three months preceding the claim.

Webcontra is not liable for any indirect, incidental, special, or consequential damages, including but not limited to loss of revenue, loss of data, or business interruption.

10. Changes to These Terms

Webcontra reserves the right to update these Terms of Service at any time. We will notify you of material changes with at least 14 days' notice. Continued use of the service after that date constitutes acceptance of the updated terms.

11. Governing Law

These terms are governed by the laws of the State of Delaware, United States, without regard to its conflict of law provisions.

12. Contact

For questions about these terms, contact us at:

Webcontra, LLC
131 Continental Dr, Suite 305
Newark, DE 19713
hello@webcontra.io