Privacy Policy

Your privacy matters to us. This policy explains what personal information Webcontra collects, how it is used, and what rights you have over your data.

1. Who We Are

Webcontra is a Website-as-a-Service platform. We build and manage websites for small and growing businesses on a subscription basis.

For questions about this policy, contact us at hello@webcontra.io.

2. Information We Collect

We collect personal information only when we genuinely need it to deliver our services.

When you submit a Get Started or lead capture form, we collect:

• Full name
• Email address
• Company name
• Any message or notes you choose to include

When you complete an onboarding brief (RFI), we additionally collect:

• Industry and business description
• Website goals and target audience
• Design preferences and inspiration references
• Existing domain or branding details
• Budget range and timeline

When you use the Webcontra CMS to manage your website content, we collect:

• Content edits and updates you make
• Login credentials (stored securely as hashed passwords)
• Session activity for security purposes

Automatically collected information:

• Basic analytics data (page visits, referral source) — used only to improve the service
• IP address and browser type for security and fraud prevention

3. How We Use Your Information

We use the information we collect to:

• Respond to your enquiry and progress your project
• Build, launch, and maintain your website
• Send you transactional emails related to your project (briefs, previews, go-live notifications)
• Provide you with access to the CMS tool to manage your content
• Communicate changes to your subscription, pricing, or service
• Improve the Webcontra platform and client experience

We do not use your information for advertising. We do not send unsolicited marketing emails.

4. Transactional Emails

As part of delivering the service, Webcontra sends automated transactional emails at key stages of your project lifecycle. These include:

• Confirmation that your enquiry was received
• Your onboarding brief link
• Design direction options for your review
• Your website preview link
• Your site go-live notification and CMS login setup
• Change request updates

These emails are a core part of the service and cannot be opted out of while you are an active client. You may unsubscribe from any non-essential communications at any time.

5. Data Storage & Security

Your data is stored securely using industry-standard encryption and access controls. We use Supabase (a managed Postgres database platform) for data storage, and Supabase Storage for files and assets.

We retain your data for as long as your subscription is active and for a reasonable period thereafter in case of disputes or requests. You may request deletion of your data at any time (see Section 8).

6. Data Sharing

We do not sell, rent, or share your personal data with third parties for their own purposes.

We work with a small number of trusted service providers to deliver the Webcontra platform:

Each provider is contractually bound to handle your data securely and only for the purposes described.

We may disclose your information if required by law or to protect the rights, property, or safety of Webcontra, our clients, or others.

7. Cookies

Our marketing site uses minimal cookies — only those necessary for the site to function. We do not use advertising or tracking cookies.

This marketing site is webcontra.io. The client platform, where you sign in to edit your website, is app.webcontra.co. The client platform uses a secure session cookie to authenticate your CMS login. This cookie is httpOnly and scoped to your subdomain — it cannot be read by third-party scripts. It is set on app.webcontra.co, not on webcontra.io.

8. Your Rights

Depending on your location, you may have the right to:

• Access the personal data we hold about you
• Correct any inaccurate or incomplete data
• Delete your personal data (subject to any legal retention requirements)
• Port your data to another provider
• Object to or restrict certain types of processing

To exercise any of these rights, email us at hello@webcontra.io. We will respond within 30 days.

If you are located in the European Economic Area (EEA), these rights are provided under the EU General Data Protection Regulation (GDPR).

9. Children's Privacy

Webcontra services are not directed at children under the age of 13. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by email or via a notice on our website. Continued use of the service after the effective date of any changes constitutes acceptance of the updated policy.

11. Contact

Webcontra, LLC
131 Continental Dr, Suite 305
Newark, DE 19713
hello@webcontra.io