Refund Policy

1. Overview

Webcontra provides a subscription-based website service. Because a significant amount of work goes into building each client's website before billing begins, our refund policy reflects the nature of that investment on both sides.

We are committed to fair and transparent billing. If something isn't right, we want to hear about it.

2. Subscription Fees

Webcontra subscriptions are billed monthly or annually. There is no quarterly plan. Your billing cycle begins on the date your website goes live. Monthly plans renew each month. Annual plans are charged in full at the start of the year for ten months' price, covering twelve months of service, and renew each year unless you cancel before the renewal date. Plan changes apply from the next renewal.

Refund eligibility for subscription fees:

• If your website has not yet gone live and you wish to cancel, you are entitled to a full refund of any subscription payments made.
• Once your website is live, subscription fees are non-refundable, including unused time on an annual plan. You may cancel at any time with no Webcontra cancellation fee and no required notice period. Cancellation stops the next renewal, and your site will remain live until the end of the period you have paid for.

3. Onboarding Fee

A one-time onboarding fee is charged at the start of every engagement, in Ghana and internationally. The amount varies based on your selected plan and is confirmed in writing before work starts. There is no recurring setup fee. If you cancel before your website goes live, your onboarding fee is fully refundable. After your website goes live, the onboarding fee is not refundable.

4. Change Requests

Change requests are billed on a per-request basis, quoted in advance, and require your explicit approval before work begins.

• If you have approved a quote but work has not yet started, the fee is fully refundable.
• If work has begun, a partial refund may be issued at Webcontra's discretion based on the proportion of work completed.
• Completed change request work is non-refundable.

5. Add-On Features

Add-on fees (such as CMS access, live chat integration, extra pages, or email hosting) follow the same refund terms as subscription fees. They are billed with your plan: each month on a monthly plan, or as twelve times the monthly add-on price inside the yearly charge on an annual plan. Add-ons cancelled mid-period are not refunded for the current period but will not be charged in the next.

6. Domain Transfer on Cancellation

Your domain stays registered in your name. Webcontra does not hold it and does not charge to release it. If you move it to another registrar, you pay that registrar's transfer charge only, passed through at cost. Webcontra does not add an admin fee. Timing is subject to standard DNS transfer processes, which can take up to 7 days.

7. Non-Refundable Items

The following are not eligible for refunds under any circumstances:

• Subscription fees for periods already elapsed
• Onboarding fees once the website has gone live
• Completed change request or custom development work
• Third-party costs incurred on your behalf (e.g. domain registration, third-party integrations)
• Add-on fees for services already rendered in a completed billing period

8. How to Request a Refund

To request a refund, email us at hello@webcontra.io with:

• Your name and company
• The service or charge you are requesting a refund for
• A brief explanation

We will review your request and respond within 5–7 business days. Approved refunds are processed to the original payment method within 10–14 business days.

9. Changes to This Policy

Webcontra reserves the right to modify this Refund Policy at any time. Material changes will be communicated with at least 14 days' notice.

10. Contact

Webcontra, LLC
131 Continental Dr, Suite 305
Newark, DE 19713
hello@webcontra.io